Disclosing the AI

The assistant tells people it is an AI. Every call, at the start, before it asks them anything.

You cannot turn this off. There is no setting, and support cannot do it for you.

Why it is not a setting

Three reasons, in order of how much they should matter to you.

It is the law in a growing number of places. Several states now require disclosure when an automated system is used in a sales or solicitation call, and the list gets longer every session. Building it as a toggle would mean shipping a product whose default configuration is illegal in some of your territory.

It is what your customers deserve. Someone deciding whether to let you into their home should know who they are talking to.

It works better. The disclosure is not the thing that loses you the call. People are far more forgiving of an AI that says it is an AI than of a human voice they later realize was not one. The second one makes them feel deceived, and they tell people.

What it sounds like

At the start of the call, the assistant identifies the business it is calling for and says it is an artificial-intelligence assistant. It is one clause, not a paragraph, and it does not apologize for itself.

You control the rest of the opening in your script: the business name, the reason for the call, the tone. The disclosure itself is fixed.

What it does not do

Disclosing that it is an AI is not the same as disclosing everything.

• It does not read a legal script at people. One clause, then the actual conversation.
• It does not repeat itself. Once per call.
• It is not a recording notice. That is separate, and depending on your state it may also be required. See Call recording.

What is still on you

The assistant discloses itself. It cannot disclose things only you know.

• Your business name must be right. "This is Dave's" when your customers know you as "Dave's Roofing and Gutters" is a disclosure problem dressed as a typo. Check it in Branding.
• Your script must be honest. The assistant will say what you told it to say. If your script claims a certification you do not hold, the AI disclosure does not save you.
• Your industry may require more. Insurance, mortgage, credit repair, and real estate each add their own identification rules on top of this. You hold the license.

If someone asks it directly

If a caller asks "am I talking to a robot," it says yes. It does not deflect, and it does not claim to be a person. This is not configurable either.

Related

• Consent and opt-outs: whether you may call at all
• Call recording: the other disclosure
• What it says and why: the other things it will not say