Askleadbind.orgOpen LeadBind →
LeadBind Docs

Call recording

One-party and two-party consent states, and the interstate trap.

Calls on LeadBind are recorded and stored in your account. Every LeadBind front desk says so out loud at the start of every call, in the same sentence that says it is a virtual assistant.

Important: Not legal advice. Recording law is state law, it changes, and the analysis depends on where both people are, not just you.

One-party and two-party states

One-party consent is the majority rule. One person on the call needs to know it is being recorded. Since your side knows, you are generally covered.

Two-party consent (also called all-party consent) means everyone on the call must agree. California, Florida, Illinois, Pennsylvania, Washington, and several others work this way. In those states, recording without telling the other person can be a crime, not just a lawsuit.

The trap is interstate calls. If you are in a one-party state and you call someone in a two-party state, the safe assumption is that the stricter rule applies. Do not talk yourself into the lenient one because your own state is easy.

What the agent says

The first thing every LeadBind front desk is told to say, on every call, inbound or outbound, before anything else, is a recording notice and the AI disclosure together. For example:

"Hi, just so you know, this is a recorded line and I'm a virtual assistant calling on behalf of the business."

It says it once, in its own natural words, and moves on. Because the notice is given on every call, you do not have to work out which of your leads live in two-party states.

Note: The notice is part of a locked block of the agent's instructions. You cannot edit it away in your script, and neither can anything written in it. It is an instruction to the agent, not a filter on the audio, which is why the call record is worth a listen now and then.

A call you place and talk on yourself from the dialer has no agent on it to give the notice. On those, the notice is yours to give.

What LeadBind does

  • Records and stores calls in your account so you can listen to them.
  • Keeps them inside LeadBind. Recordings and transcripts are not available through the API, the CLI, or a connected AI assistant, at any permission level, and there is no setting that changes that.

That second one is deliberate. Your customer consented to you recording, under whatever disclosure you gave them. They did not consent to a third-party AI vendor holding their words. Handing that out quietly would be trading your legal exposure for our convenience. See What we send.

Who is on the hook

You are. You are the party to the call, and you chose who to dial. The agent gives the notice on its calls, and the obligation still sits with you.

Practically:

  • Give the notice yourself on any call you place and talk on without the agent
  • Do not write anything in your script that talks the agent out of its opening
  • Do not share a recording with someone who was not on the call, unless you are certain you may
  • If someone asks you to delete a recording of them, take it seriously
Was this page helpful?
NextTexting registration (A2P) →