Plans, minutes, and billing

What you pay for, where to find a receipt, and how to cancel.

Billing in the app.

How it works

A subscription, monthly or yearly, billed in advance and renewing until you cancel. Card details are held by our payment processor; we never store a card number.

There is no free plan. A new account can find its business and hear a sample call before paying; the line goes live once a plan is paid for. See Signing in.

Plans include an allowance of calling minutes. Usage beyond it is billed on top.

Current pricing is at leadbind.org. We do not restate numbers here, because a docs page that quotes a price is a docs page that is eventually wrong.

Where purchases happen

On the website, at leadbind.org, or in the iPhone app, through your Apple ID.

Either way the plan belongs to your account, so it works on the web and in the app once you sign in with the same account. Where you bought it decides where you manage it:

• Bought on the web: upgrades, downgrades, and cancellation are on the web Billing page.
• Bought in the iPhone app: Apple bills it, so you change or cancel it in your Apple ID subscriptions (Settings, your name, Subscriptions).

Extra phone numbers beyond your plan's allowance are bought on the web only.

Minutes

Calls consume minutes. Both directions: the assistant answering an inbound call and calling a lead back.

Two things that quietly consume more than people expect:

• Aggressive follow-up sequences. Every call attempt is minutes, including the ones that hit voicemail.
• A bad list. Dialing numbers that never answer burns minutes for nothing. See Calls and outcomes.

If your usage looks wrong, look at those two before anything else.

Cancelling

Cancel any time from Billing. Service runs to the end of the period you already paid for; it does not cut off mid-month.

Fees already paid are not refunded except where the law requires. If you think something was billed in error, email us before disputing it with your bank, we would rather fix it than argue with a chargeback.

Receipts and invoices

On the Billing page. Every invoice, downloadable.

Need one addressed differently for your accountant? Email support@leadbind.org.

What is not a billing question

• Texting is not working. Almost always A2P registration, not your plan.
• Nobody is being called. Speed to lead is off, or you are outside the calling window. See Troubleshooting.
• Referral payouts. Different thing entirely, and not billing. Email us.

Getting help with a bill

Email support@leadbind.org with your account email and the invoice in question. Billing questions go to a person by default rather than being answered automatically. See Get help.