Plans, minutes, and billing
What you pay for, what eats minutes, receipts, and cancelling.
What you pay for, where to find a receipt, and how to cancel.
Billing in the app.
How it works
A monthly subscription, billed in advance through Stripe, renewing until you cancel. Card details are held by Stripe; we never store a card number.
Plans include an allowance of calling minutes. Usage beyond it is billed on top.
Current pricing is at leadbind.org. We do not restate numbers here, because a docs page that quotes a price is a docs page that is eventually wrong.
Where purchases happen
All billing happens on the website, at leadbind.org.
The iOS app sells nothing and has no in-app purchases. Anything you buy on the web unlocks in the app automatically when you sign in with the same account. Upgrades, downgrades, and cancellation are all on the web Billing page.
Minutes
Calls consume minutes. Both directions: the assistant answering an inbound call and calling a lead back.
Two things that quietly consume more than people expect:
- Aggressive follow-up sequences. Every call attempt is minutes, including the ones that hit voicemail.
- A bad list. Dialing numbers that never answer burns minutes for nothing. See Calls and outcomes.
If your usage looks wrong, look at those two before anything else.
Cancelling
Cancel any time from Billing. Service runs to the end of the period you already paid for; it does not cut off mid-month.
Fees already paid are not refunded except where the law requires. If you think something was billed in error, email us before disputing it with your bank, we would rather fix it than argue with a chargeback.
Receipts and invoices
On the Billing page. Every invoice, downloadable.
Need one addressed differently for your accountant? Email support@leadbind.org.
What is not a billing question
- Texting is not working. Almost always A2P registration, not your plan.
- Nobody is being called. Speed to lead is off, or you are outside the calling window. See Troubleshooting.
- Referral payouts. Different thing entirely, and not billing. Email us.
Getting help with a bill
Email support@leadbind.org with your account email and the invoice in question. Billing questions go to a person by default rather than being answered automatically. See Get help.